TUGAS 3



SERVICE COMPLAIN LETTER

Customer Service Manager
January 11,2017

Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on January 2,2017. I was visited by a representative of that awful company, Mr.ahmad , at my home on that day.
Mr. Ahmad was one hour late for this appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Ahmad then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplidhed anything.
I am most annoyed that I wasted a morning (and half a day’s vacation) waiting for Mr. Ahmad to show up. My impression of that awful company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr.Ahmad’s inability to remove his muddy shoes has meant that I have had to engage the service, and incur the expense, of a propessional carpet cleaner.
I trust this is not the way that awful company wishes to conduct business with value customers I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Your faithfully,

(Devi Bagariang)


PRODUCT COMLAIN LETTER

Devi Bagariang
Kp.pisangan RT.013/07
Phone 081345678910

10th January, 2017

Customer Care Manager
Customer Service
Airtel Telecom
Kp.teluk pucung

Dear Sir or Madam


I recently ordered a new Beetel Modem (item #285347), Model 100CX from your website on 20th December 2016.  I received the order on 25th December. Unfortunately, the modem turned out to be defective.
I connected it to my PC and installed all the drivers provided. I followed the manual provided but it didn’t work. All the Lights on the Modem were ON. I even went through troubleshooting but to no avail. I even installed it on my friends PC but ‘No Connectivity’. I used my Dying Modem to check if the ‘Line wasn’t Faulty’. The internet worked fine and there was ‘No issue with the Line’. I even formatted and reinstalled Windows just to make sure that there wasn’t a problem in my system. But that didn’t make the modem work.
As mentioned above, I have tried everything and the fault lies clearly in the modem. I would like you to credit my account for the amount charged for the modem. I needed a new modem so I bought it from a local shop. I don’t need a Replacement but a Refund which I am entitled to as per your Policy.

Thank you for taking the time to read this letter. I have been a loyal and satisfied customer of your company for quite some time now. This is the first time I have encountered a problem.
Looking forward towards a Prompt Refund.
Sincerely,


Devi Bagariang

 HYGIENE COMPLAIN LETTER




Dear Sir or Madam

I am writing to complain about the unacceptable treatment that I received in your restaurant last friday when I was intended  to have dinner with my boyfriend.

First of all, we were given a table just in front of the toilets because there was not any other available, although we had booked it in advance. Furthermore, we were forced to leave at 10 p.m because someone else had also booked the same table.

Secondly, we had to wait for nearly half an hour to be served and after the long waiting we were obliged to change our minds and ask for meat because there was no lobster left. In fact, only three out of the seven main courses were available.

I would also like to point out  the incompetence of the service because the waiter spilled the sauce over my husband´s dish even though we had asked him not to do so.

To make matters worse, there was no response when I asked to meet  the manager of the restaurant so I have been forced to write to make you know about  these unfortunate incidents.

I very much hope that in future you will take care of  these mistakes in order to prevent them and I am afraid to say that I will have no alternative but to put the matter in the hands of my solicitors should not I  receive compensation within the next few days.

Yours faithfully,

Devi Bagariang

 

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